Terms of Use & Privacy Policy

Terms of Use

Last Updated:  6/12/24

Welcome to ATD Reeds. By accessing and using our website, you agree to comply with and be bound by the following terms and conditions.

General Terms

  1. Acceptance of Terms By accessing our website and purchasing our products, you agree to be bound by these Terms of Use. If you do not agree with any part of these terms, please do not use our website.

  2. Modification of Terms We reserve the right to modify these terms at any time. Any changes will be posted on this page, and your continued use of the website constitutes acceptance of the revised terms.

Sales

  1. All Sales Are Final All sales of oboe reeds are final. Due to the personal and unique nature of our products, we do not offer returns or exchanges. Please contact us with any issues.

  2. Issues with Products If you encounter an issue with a product, such as a reed cracking or your package is damaged in the mail, please contact us. We handle each situation on a case-by-case basis to find a satisfactory resolution.

Order Fulfillment

  1. Fulfillment Schedule Orders for oboe reeds and other products are fulfilled on our own schedule. The time it takes to fulfill an order may vary depending on our performance schedule and other commitments. We appreciate your understanding and patience.

User Responsibilities

  1. Accuracy of Information You agree to provide accurate and complete information when placing orders and interacting with our website.

  2. Prohibited Activities You agree not to use our website for any unlawful purpose or in a way that may harm our reputation or interfere with the use and enjoyment of the website by others.

Disclaimer of Warranties

  1. No Guarantees Our reeds and other products are handcrafted, and we strive for the highest quality. However, we do not guarantee that every product will meet every customer’s specific preferences.

Limitation of Liability

  1. Limited Liability In no event shall we be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or the purchase of our products.

Contact Us

If you have any questions or concerns about these Terms of Use, please contact us. 

Thank you for visiting our website and for your understanding and support

 

Privacy Policy 

Last Updated: 6/12/24

We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information.

Information We Collect

We collect personal information when you:

- Visit our website

- Place an order

- Subscribe to our newsletter

- Contact us via email or contact forms

The types of information we may collect include:

- Name

- Email address

- Shipping address

- Payment information

- Browsing behavior on our website

How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders
  • Send you updates about your orders
  • Respond to your inquiries
  • Send you newsletters and promotional offers (if you opt-in)
  • Improve our website and services

Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties, except as necessary to provide our services, such as:

  • Payment processors
  • Shipping companies
  • Email service providers

Data Security

We implement various security measures to maintain the safety of your personal information. Your payment information is encrypted and securely processed by our payment provider.

Your Rights

You have the right to:

- Access the personal information we hold about you

- Request corrections to any inaccuracies

- Request deletion of your personal information (subject to certain exceptions)

- Opt-out of receiving marketing emails

Cookies

Our website uses cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings, but this may affect the functionality of our website.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you of significant changes via email.